for these mis shipped orders I'm curious how"off" they are?
Is it right count wrong med, right med wrong count or is he just willfully substituting "similar" medication?
If it's a shipping end of the supply chain issue it doesn't worry me nearly as much as if he's knowingly taking orders he's unable to fulfill.
I see a lot of good feedback and want to test him out, but am feeling leery given recent feedback.
for my order, I had expected the little blue rock climbing tools but received another brand that I had not seen before, white and round. I found a matching description online which was what I expected, but found no images whatsoever. Obviously, that concerned me a bit. And I tried one, which seemed fine.
But when I asked Tony about it, he offered to send me blues instead so took him up on it. He shipped the blues the very next morning, which I received today and all is well. He didn't even want the white ones back. He just said he will not buy them from his supplier again. He is just like any other business, looking for good deals so he can increase his profit margins and still provide quality products to his customers.
I've used a lot of SY vendors over the last 6-7 years, but never known one as accommodating and as easy to work with as Tony. Hopefully he'll continue to "put customers first".