Hello my name is Karen. It's nice to meet you !! I was sent some updates such as yours & am of course nervous with this being my first order placed to TTM. I did purchase the ins. I've been reading a lot & getting helpful responses from others as this is my first order placed to TTM. In the updates I was just sent such as yours , some have mentioned a LL. , I'm not the best on using this cell phone as it is my only communication . Every one has been so great on helping . I hope you may be able to help as well. I placed an order on or around the 26 th of dec. was sent reply that it shipped on the following Monday I believe the 29 of dec. I no it hasn't been that long as they have mentioned it could take 2-3 weeks. I was wondering as to the LL , lost letter ?? How would one no ?? Being in Ohio , then saw such that mentioned something about such being sent to Canada.?? Living alone with such illnesses as chronic back pain from degenerative disks in the back , sciatic & nerve damage. It hasn't been easy , I am so thankful to have found this site & everyone being so kind to help. This has become a way for me to find help & everyone to me has become such as family. I guess I am still learning for I learned just after my order that some of the products from TTM might not be the best. Yet others seem to have had some good luck so it had gotten me confused . I placed orders for the xans ? Adco I think. & mostly am in need of kl0ns . Rivotril . Then in hast I also ordered their pain med , such as the Tyl. 4. Not realizing about hem being caps. It's the best I could do. With not having to many resources to get rides out much , this was convenient to use C C. I'm tying so hard & learning still. I can't thank you enough if you could find some time to reply & help me to better understand , plus any feed back on such of these products if you know of any further info. I am truly thankful , my best to you , Karen .