Blocked by Blockchain?

Hi,
I'm joining again after being away for a while, and while I'm happy to donate, every time I'm told that I have an account and to move the funds from there before doing anything. I've got CashApp support confused by this, and I'm at a loss. I can't buy Bitcoin with random $ already on CashApp.
I may have had a tiny amount on Kracken at one time, but I found it impossible to get support after months of trying to get a human, and abandoned the account.

I have a feeling that's where the problem lies, but I have no idea about that account on an old device I no longer own.

I've spent hours reading the posts on here, and if this has already been explained, I apologize. Do I need to set up another bank? I have other emails.

Any time/help is greatly appreciated.

Nick

After many hours on YouTube, I fixed my own problem I'm happy to say.

Glad you solved it brother. Best way to get around that is to first transfer to an electrum or any hot or cold wallet which you own the keys as these are new, they are not flagged by exchanges. Then once you got the funds on your own wallet, you can transfer and donate from there. Hope this helps.