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Good point lil. I think they are genuinely trying to work around the problems but still appearing to be open for business. Not very ethical.

Just to clarify, my charge back was through my cc and my complaint was within 90 days of purchase. The puzzling thing is I got the money refunded a few days later when the agent on the phone said it could take 3-4 months to check into it. 

I decided to do a charge-back because “Doc” was so insistent that October  order was shipped. Of course it never arrived. Just last week I notified my credit card company. They said 4-6 weeks to look into it but I got the money back in about three days. 

Me too - Just a quick hello. I was a member in the past but somehow lost track of this very worthwhile forum. Good to be back  🙂