Just to clarify, my charge back was through my cc and my complaint was within 90 days of purchase. The puzzling thing is I got the money refunded a few days later when the agent on the phone said it could take 3-4 months to check into it.
I decided to do a charge-back because “Doc” was so insistent that October order was shipped. Of course it never arrived. Just last week I notified my credit card company. They said 4-6 weeks to look into it but I got the money back in about three days.