EARLIER THIS YEAR:
I decided to FINALLY try crypto (in my 40s now)……. I grew up, lived, and worked in Silicon Valley my whole life! I’m still convinced that cryptocurrency is a pyramid scheme, okay?! In January, I finally downloaded Coinbase to buy & try BTC. I wanted to eventually
donate to DBG. But when DBG went on
vacation. So I never used my BTC & sold it back to Coinbase (at a loss).
THIS WEEK:
I finally found a DBG vendor, who offer a very particular product — that I
HAD to buy (for non-personal, business endeavors)
I transferred my $$$$ to BTC; and wired the BTC to the DBG vendor (via Coinbase).
THE VERY NEXT DAY:
Transaction went through. $$$ and BTC were transferred. And my vendor sent me a TN within 12hrs.
BUT Coinbase started blowing me up (with emails, texts, app notices) with super mixed messages:
- 1st: ACCOUNT CLOSURE
- Next: Under Review for up to 6 months
- then: 24hrs!!
- So I signed onto my iPhone app. Everything looked normal; but I couldn’t open any important windows. “24 hour hold” was most of my error messages
- I then signed onto my laptop Coinbase. My only option (according to my laptop) — was to apply to a new BTC provider & transfer my remaining Coinbase BTC to my new provider wallet. [OR DONATE MY REMAINING BTC!!
] … another mixed message
- So I called the customer service hotline. The
automated system recognized by phone number; and basically tells me steps 1-4 to get my account back online [ID verification!!!]
-
Technically Step 1 equals calling customer service. So steps 2-4: ID verification with customer service.
LIVE AGENT: “Escalated my case to upper management & my issues were recorded. But ZERO explanation given after 1hr! “All explanations will be given via email.”
COINBASE phone agents are as useless as toe jam!!!!
- I am still waiting for their decision, to see if I can continue to use Coinbase (after 1 BTC transaction!!!) My 24hr Coinbase hold is over around 5AM California time.
Keep you all posted