How to go about asking for a refund?

L

Lickin

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DIAMOND SPONSOR
Joined
Dec 22, 2024
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I placed an order on a vendor’s website and paid using BTC. The vendor emailed me the next day and said that the item had just sold out and was no longer available. They did not offer any alternatives or a refund. I sent them an email asking for a refund with my btc address but have not heard back yet. What is the normal procedure for this?
 
not really much you can do except wait for a response or cut your loss
 
And loudly name and shame said vendor because thats bullshit,
like seriously thats why dnms have reputation scores / feedback
 
If that's a DBG vendor you should post it on his thread. Then a refund might happen faster.
 
I may end up doing that if nothing happens in a few days. How much time should I give? I am a new member and I have zero credibility.
 
Lickin said:
I may end up doing that if nothing happens in a few days. How much time should I give? I am a new member and I have zero credibility.
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Gather what evidence you can (proof of your order, TXID, proof of funds sent, proof of no response to your inquiries).

I would reach back out to said vendor after 7 days (if they don’t have any specific number of days to wait stated on their menu/instructions). If no response again after another 4-7 days (10-14 total), I think it’s more than fair to publicly call them out
 
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