Is It Too Much to Ask for Some Consistency in Communication?

[mellowella]

I don’t know if it’s the time of year, or something else entirely, but I am tired of contacting vendors and getting zero response. These are vendors I’ve ordered from previously. Communication was spotty then, but they always came through. Now I can’t even get a “fuck you” from anyone.

If you’re out of stock, or taking a vacation, just say that. But if I can see you’ve updated your menu in the last 24 hours, and I’m following the order request format to the letter, why can’t I just get a reply?

The only vendor I’ve never had an issue with is @WhiteListDD. Even when they are out/low stock, they are upfront and honest about it. Never have to worry that I’m not going to see my TN show up.

Anyone else having issues?

 

[AnnaSofia]

Oh yeah it’s the worst it’s EVER been on the SY side. A lack of communication, bullshit excuses, flat out lies just to get your coin and then make a disaster of your order.

Boggles my mind that anyone in business wants to play the short game and get the one-time naive or once in a while desperate customers versus building a long term consistent relationship that provides a steady stream of income. But what do I know. But yeah in my experience the only consistently reliable ones are across the globe. It didn’t always used to be so bad.

-AS

 

[rcchem66]

I don’t know if it’s the time of year, or something else entirely, but I am tired of contacting vendors and getting zero response. These are vendors I’ve ordered from previously. Communication was spotty then, but they always came through. Now I can’t even get a “fuck you” from anyone.

If you’re out of stock, or taking a vacation, just say that. But if I can see you’ve updated your menu in the last 24 hours, and I’m following the order request format to the letter, why can’t I just get a reply?

The only vendor I’ve never had an issue with is @WhiteListDD. Even when they are out/low stock, they are upfront and honest about it. Never have to worry that I’m not going to see my TN show up.

Anyone else having issues?

I am a supplier, but I will never be in the situation you mentioned. I will always reply to you and tell you my status and the status of the package. I will make you feel at ease.I am rcchem66

 

[Dr-Octagon]

Communication and rep are key In this business. The other side is you never know. You're vendor has a life and sometimes get themselves behind or upside down on stock although that should never happen in a perfect world. Too many moving parts in their process, etc

 

[Akup7ich]

When I start to look at the big picture in the moving parts, then I actually start worrying about the security end . Repetitiveness makes a pattern,
but there are clever ways around that too which does take communication!
Like if there was just a code or just like flat out like Anna Sophia said what to expect.
Or going out further places to harvest the chicken egg launching. I don’t know if we knew what the problem was then maybe we could put our input.

 

[rcchem66]

Similarly, if the customer ignores the supplier, it is also a very troublesome thing. I hope everyone can reply in time. Don't avoid, don't ignore people, and say what's on your mind.