for this particular payment method, the fee is only 3.99 for a bank transfer by debit card, which is pretty cheap. Using a credit card is over $30. They want a LOT of info from you to prove identity when you first sign up. I did have to call customer service once for the issue above and lo and behold, no heavy accent through a junky red phone and could understand what the guy was saying, although he did seem tired and bored. For the problem I spoke of above where the bank on the other end has a limit to how much you can send per month, I tried sending to another bank on the other end that the vendor can pick up from and that seemed to work fine and solve the problem. So try to vary the pickup companies if possible to alleviate issues. On my last transaction, they kicked out my transaction online because apparently there was a limit per transaction so I had to split up the amount, and this time an even larger amount went through fine the first time without having to split it up.