Just want to chime in, because I just had these guys take good care of me in the last couple weeks. About a half month ago, they sent a package of mine to an old address and I never received it, but I didn't follow up with them or anything - just figure I somehow got confused by their site and selected the wrong shipping address.
At any rate, I recently placed a new order with them and mentioned the mishap about my older order going to the wrong address. They actually repapacked and reshipped my old order and sent me the two packages together and they arrived in LA about a week later.
I was really bummed to hear about some people having a rough time with them now, but I just wanted to let the community know they just took really excellent care of me.