Sometimes I think starting off with a little stumble is even better than having perfection right off the bat - perfect is hard to maintain and can’t last forever, but how a vendor comes back from a miscommunication, logistics hiccups, etc; is clutch in determining whether or not they value their customer base.
I reached out to try some samples, and because of the quantity and the solid communication, I donated $75 for the cause rather than the standard $50. Very shortly thereafter (next day or two), I checked in to verify how my mags would be tracked. That’s when we both realized that we’d had a miscommunication about the exact products on my list, and when he realized that the first pack (which should have come with tracking) had been shipped, but it wasn’t tracked.
Right off the bat, he assured me that he would reship the first mags and get the tracking himself. Then we discussed the additional mags that hadn’t been included originally, and he shipped them at his own expense so I could still get to try a range of products.
Once a pack leaves a vendor’s hands, I know it’s at the mercy of multiple logistical operations, none of which are controlled by vendor. That being said, the timing for international shipping was pretty standard, and when all packs had landed (including the very first little sailor), I had a very generous quantity of new reading, topped by a mag with a method of consumption I hadn’t tried before, but that I’ve been very curious about. (B10tt3rs are total novel to me)
I haven’t tried every mag yet (and even when I do, a few are new to me, so I won’t be able to judge quality one way or another), but the powdered RCs starting with 4 really pack a punch. I’ve had both from different vendors, and this stuff for sure hit differently- in a great way.
All in all, I’m really satisfied with every part of this interaction, even the hiccups. Now I know FX is both a stand-up guy and a quality vendor, and most importantly that when things go awry, he doesn’t hesitate to make them right (and then some!).
@fxchemlabs - thanks for seeing this one through until the end. It’s always a feel-good moment when you find a vendor you’re pretty damn certain you can count on.