It's been a rough grand opening. I've got many months of spotless service and then the second I get on dbg the shit hits the fan over and over.
I can't control when my partner runs out of something and neglects to tell me until 3 orders have already been placed. I can't control USPS and if a pack sits in North Dakota for two months. And I certainly can't control it when I drop ship a specialty item and it's either missing or not the quality it should be. (I'm also a human with a family, a kid that's currently on spring break and whole other busy life to take care of. I'm also dealing with medical issues which include a broken spine in two places and a broken sternum.)
All I can do is what I've always done - try to offer the kind of service that I look for with a vendor. Good prices, great product, actual opsec measures, open flow of communication, and honesty. I have never misled or lied to a client nor have I ever stolen or scammed. I've also been trying to set up different, more effective ways to process and track orders. I'm constantly on the lookout for new products, better prices, or better quality. I look for ways to make things more consistently reliable.
People will always look for someone to blame, I can't control that. I'd wish that my customers especially the ones that have been with me a long time, give me the benefit of the doubt and remember that I'm human.
Thank you to all the folks who have stood by me through the rough patches. Love you guys!
ML
