I have an account with Circle and until today I've been extremely happy with them. It was very easy to set up – I linked my debit card (had to be a US bank) and I was asked to photograph myself holding identification and email it to them. I had the app up and running within an hour. I was able to buy bitcoin straight from my bank account and with one click send it on to a vendor.
I used it to pay ***** once and another vendor who is not mentioned on this forum twice.
This morning I woke up and purchased enough bitcoin to pay for my ****** order. Then when I went to send it, the app denied my transaction and froze my account. Gave me some kind of error saying that my account needed to be reviewed that would take about 3 to 5 working days. I tried to contact them but as they are in America and I am in the UK, they were still in their beds asleep while I was panicking as I was trying to get my kids ready for school.
The app was happy to take my money--have a bitcoin balance – but they wouldn't let me send it to my vendor. So now the money I needed to send is tied up in their app and they aren't available to speak to me for another three hours. I have sent two emails to their text support and had no response.
Sorry I had to stop my story in the middle and take care of something…
So I am waiting to hear from them what the issue is and hopefully it is just some small thing that they can fix quickly.
I have been reading online many reviews about circle and it seems that people are complaining that they have some sort of strict algorithm that is intended to protect their consumers from identity theft and and other hacking, but it often prevents regular people from doing normal transactions. I am crossing my fingers that I have fallen into this category and they will just fix whatever the problem is and I can go on using Circle.
I will keep you all posted as I know more.
This is why I try to stay away from BTCs lately because of all the ddos attacks launched by hackers lately have caused so many problems. Hopefully this is not the case and this company Circle is taking random extra precautions which does happen. You didn't get locked out of your account with this company did you?