CashApp photo problem

J

Jesse

Member
Joined
Jul 8, 2019
Messages
155
I'm trying to set up a CashApp account, but it won't take a photo of the back of my ID. You can't just take your own photo. The app has to take it for you. You get a little box, it locks on your ID, and then it takes the photo. It will do this with the front of my ID, but with the back, the box locks on my ID and then nothing happens. I've sent in a support ticket, but has anybody had this problem, or have any other troubleshooting tips with CashApp?

 
I haven’t had this problem, but have you tried deleting the app from your phone and then reinstalling? Sometimes this works with glitches like this.  Also have you tried taking the photo with different light sources? Hopefully you get this figured out soon and good luck!

 
DoomKitty said:
I haven’t had this problem, but have you tried deleting the app from your phone and then reinstalling? Sometimes this works with glitches like this.  Also have you tried taking the photo with different light sources? Hopefully you get this figured out soon and good luck!
Click to expand...
I'll try both of those and see what happens. You don't actually take your own CashApp photo. You hold up your ID and the app takes the photo for you. But lighting could still be affecting that. I'll give both a whirl. Thanks!

A quick Google search suggests that CashApp has been having problems for at least the last few days or so (a variety of problems are named, but this photo thing is among them). I also read that there was apparently a run on bitcoin after the value went up and that some sites are simply not selling any. They essentially "ran out" because of this unexpected increase in people buying it, but not selling it. It's not like bitcoin is FDIC protected the way we're accustomed to with normal currency.

Meanwhile, Coinbase decided to ban me for the crime of my credit card expiring and the bank issuing my new card. Y'know, like what happens every few years when you reach your expiration date. If they ban everybody for that, they won't have any customers left!

 
Had this issue with cashapp too, seems the new "real id" cards are problematic. I opened a support ticket with cashapp and after 48 hrs they got back to me and offered to let me send them photos via email for verification. I would give this a shot 

 
Sgrbr420 said:
Had this issue with cashapp too, seems the new "real id" cards are problematic. I opened a support ticket with cashapp and after 48 hrs they got back to me and offered to let me send them photos via email for verification. I would give this a shot 
Click to expand...
That's not the problem in my case. I live in one of the (surprising large) number of places that is still Real ID non-compliant. (I Googled that real quick to see if that information would be disclosing too much about my location and I'm surprised at how many states are still at least partially non-compliant.)

I'm thinking 48 hours to respond to such a major customer service problem is kinda bullshit. I've gotten better service than that from the IRS.

I am not impressed with CashApp at the moment at all.

 
Sgrbr420 said:
@Jesse yeah I hear you, but it is a one time pain
Click to expand...
I still haven't heard back from CashApp's customer service, and it's been about 48 hours now. I finally just purchased elsewhere. If I ever hear back from them, I might go ahead and set up an account since I've heard good things about them, but I'm not going to wait around either. And if I don't hear back from them at all....well, their loss, I guess.

 
I had this issue as well and I gave up on CashApp because of it. One of the big CAN vendors I had that issue with too. Ridiculous. If you're going to make that a requirement, at least get your shit together enough so that it works for people. Tards.

 
You must log in or register to reply here.
Drugbuyersguide Shoutbox
  1. drjimmy1964 @ drjimmy1964: @bigblueallda I was under the impression that you'd need all of the points to get a real ID . I'd check it's validity if you're gonna fly domestic any time soon, just to make sure. Not to tell you what to do, sorry -
  2. drjimmy1964 @ drjimmy1964: @bigblueallda I was under the impression that you'd need all of the points to get a real ID . I'd check it's validity if you're gonna fly domestic any time soon, just to make sure. Not to tell you what to do, sorry -
  3. B @ bigblueallda: @drjimmy1964 In my state to get a Real ID, I need SS card, Birth Certificate and two proofs of residency. Which I am positive I had to provide to get a new ID when it had been expired.
  4. drjimmy1964 @ drjimmy1964: @Turbo259 advertising - putting in writing for example an negative action to show they are guilty prior to taking action.
  5. B @ bigblueallda: I haven't flown in an airplane in 20 years lol. Can't recall the last government building I have been in either. According to the symbol it tells me I should have on my ID to make it a Real ID I do have one in my state
  6. Gracie5 @ Gracie5: Hey @CuCeltic99!
  7. drjimmy1964 @ drjimmy1964: @Turbo259 advertising - putting in writing for example an negative action to show they are guilty prior to taking action.
  8. drjimmy1964 @ drjimmy1964: @bigblueallda are you sure you have a Real ID ? I mean , they really want 6 points of proof and 1 for your addy and 1 for your SSN. Did you maybe get it done and forgot and flew out of the country or something ?
  9. drjimmy1964 @ drjimmy1964: @bigblueallda are you sure you have a Real ID ? I mean , they really want 6 points of proof and 1 for your addy and 1 for your SSN. Did you maybe get it done and forgot and flew out of the country or something ?
  10. drjimmy1964 @ drjimmy1964: @bigblueallda are you sure you have a Real ID ? I mean , they really want 6 points of proof and 1 for your addy and 1 for your SSN. Did you maybe get it done and forgot and flew out of the country or something ?
  11. S @ soupson: did anyone ask about real id or is sweet ol jimmy just rambling
  12. T @ Turbo259: @drjimmy1964 what did you mean by advertise? not gettin the verbiage, DM works if anything, just didnt understand
  13. B @ bigblueallda: {Visit your local Driver Service Bureau with the necessary documents: original birth certificate, Social Security card, and two proofs of your state's residency. } I definitely provided this when I had to get a new ID when i let mine go expired too long maybe I unknowingly got one but I think it is pretty standard here.
  14. B @ bigblueallda: Well it was a state id renewal. Before that there was a mixup and I had lost my birth certficate and social security number. After a couple of weeks and finally getting several documents in order I was able to get a state ID. It had been expired previously for a little too long and they wanted all kinds of proof. It was a mess. But nah I looked up what to look for an my state's ID to see if it is a Real Id or not and my card as the symbol it is supposed to have. I'll take a closer look though
  15. drjimmy1964 @ drjimmy1964: @bigblueallda are you sure you have a Real ID ? I mean , they really want 6 points of proof and 1 for your addy and 1 for your SSN. Did you maybe get it done and forgot and flew out of the country or something ?
  16. drjimmy1964 @ drjimmy1964: Actually it says "Not For Real ID Purposes". That is my 2022 renewal of my 2018 picture ID. I am not due till 2026 and I am sure they will make me go in since my pic would be 8 years old - they used to make you go in in my state for aging when I was younger, then went paper - then back to picture ( I think 9/11 to blame for that ) but relaxed it.
  17. drjimmy1964 @ drjimmy1964: Wow, for real ? You renewed your DL and without you knowing or having to present documents in person, they did it online? It has the star on top right and says "Rea: ID" Mine says ' NOT A Real ID" . I never knew what a Real ID was and never bothered to ask - I think I somehow was under the impression that it was for either military / gov't workers who had to travel over seas. WRONG lol.
  18. B @ bigblueallda: I already have one and didn't even realize it. I renewed my ID online about 6 months ago and I just looked at it today and it is a Real ID.
  19. drjimmy1964 @ drjimmy1964: @Turbo259 mine was duped , too. Not sure why or how my msg. duped. IMO that guy if serious and smart wouldn’t advertise with you
  20. drjimmy1964 @ drjimmy1964: I wish I had it when I flew to Vegas in 2022. The TSA line for Real ID passengers was short. Now it’s probably going to be crazy .
Back
Top