I have been ordering from them regularly (1-2 times a week) for 3 months now and the experience has been ambivalent. Generally this is legit shop with fairly priced products that are legal in Germany from where they ship from. The only real downside is shipping and their reaction to worries and complaints.
Drop off at dhl has been agonisingly slow in some cases. In other cases it’s totally fine. Additionally the contact is just as unreliable. Worst part for me was some false promises/claims on their website. The experience has been unreliable.
However, shipping seems to be faster and more reliable since July. They claim that they have more people helping out. So maybe things will be alright.
Product quality: 4.5/5 (haven’t had everything)
Price: 4/5 (I get the PHM complaints and it is kind off expensive. I am sure the prices will drop. Especially regarding the popularity they have gained due to PHM)
Shipping; 1/5 (before July) 3.5/5 (since July)
contact: 3/5 in terms of frequency of answering mails. I