Hi Sir, I apologize for the inconvenience caused to you. Your first order was delivered promptly, but your second order has been shipped twice. I shared the tracking for the first shipment, and the second parcel was untrackable. Unfortunately, neither of them could be delivered. I believe your address has been flagged. As I mentioned initially, EU orders are not eligible for reshipping, but we still made an attempt.
At this point, I cannot issue a refund. However, I am arranging for half of your order to be shipped from the US, which should be delivered to you within 5 to 7 days.
I have been sending you updates via email, so please check your spam box as well; you should find my emails there. I reply to all queries, and I assure you that replying to yours is not an issue. Please check your email and respond there so I can provide you with all the necessary details.
Your order from the US is on its way without any issues. This is the first problem we’ve encountered so far, and I acknowledge it. However, your first order was delivered without any issues. Thank you for your patience.