I'll start by saying I placed a decent sized order for chemicals and one glass ware which had shattered. The company has had some IT issues, but they are being dealt with, and should be up to speed next Monday from what I am told.
A few things to mention. Yes, it's frustrating waiting on back orders of items. We all know these select few research chemicals come from a place only offering EMS. However, there's another company they are switching to fill the void.
I ordered over $300 worth of product which were slightly late, but they did arrive. These guys have pure chemicals and it is apparent from many various tests. After testing the purity we went ahead and performed what was required by our lab. I have noticed a lot of new companies opening up, but many are overseas and many don't match up to what they claim here in the states from the reviews.
Also, I want to state I was satisfied to learn that when my package arrived it had additional chemicals to study . In the pack, there was a list of the chemicals included and the state law comparison to draw a full analysis to ease any concern of anything. I have never had such nice people to speak with and I am very pleased the order was placed with this company and not another place. It had always been a gamble. It did seem like their emails stated they didn't want to interfere with other people conducting business so they seemingly wan to be nice and let previous companies thrive.
I was requested to give a brief summary of my experiments on the items I ordered and had suggested lab research options for the chemicals that were added for free. Also, write up a review for Northern Science Labs for a discount off my next order.
It is discouraging they currently lack overnight, but i was told it would be fixed, but at the time there are more current pressing issues. Also, There was a comment I read about the labeling? I personally thought it was fine. Do you need a fancy sticker? However, I did order last month as a test order when they opened and felt the same way. However, It's labeling! Now they label with 1 inch wide labels and all warning labels to let you know how to properly handle the chemical.
I hope the consistency keeps up. I feel like they are still getting up to full speed, I don't think we will have to keep them in check. These people seem to have it together.