I placed a simple order for the myl alps. Let my bank know beforehand to expect a charge, placed the order, received an email, got a charge, it dropped off and came back a few days later, and then patiently waited. No pestering emails to ttm. No freaking out. No end-of-the-world posts. Just simple business transaction, as always. And, despite a longer than normal wait time due to the holidays, received some good, quality bennies. I don't pop em like skittles, so I'm not an Internet MD, but the quality is very good in my opinion for a relatively simple and inexpensive process. Unfortunately the products ttm is best known for are for people with lots of anxiety and little patience. Best to just go step-by-step and not try and play detective.