Hope I didn't offend anyone with my "too many dummies" comment, the truth is I scouted a few boards before choosing this one for the reason that this place seemed to be more intelligent as a whole than anywhere else. The fact of the matter is admin, staff, and the members here are very bright so I chose DBG and nowhere else to make my home. I feel like I lucked out and attracted the cream of the crop, I'd like to keep it that way moving forward is all I meant, hope I didn't come across in a condescending manner.
I've seen a few of my older customers complaining in the mex section, my door is always open for previous customers. Throwing an invitation out there before I decide to bring on new ones. I won't turn anyone away if you've gone elsewhere but, I can't guarantee immediate service if I've just accepted new members to work for.
In light of recent events I'd like to announce a few rules that go beyond those of the board. Since they're more in depth I can't enforce them here but I can choose who I do or don't serve so please give yourself a moment to read. Please don't post ANYTHING about shipping. No TA time, locations, type of carrier/service, packaging style etc etc. As current customers already know the packs look different sometimes, I'm admitting that right now so no further discussion is necessary, some may have a better appearance than others but I'm confident they're all sufficient in the safety department. Second, any correspondence between us should be kept private, I'm very easy to talk to and always honest. I hope someone will vouch for me when I say if there's ever a problem you'll hear it from me first, I like to keep surprises to a minimum so I don't end up with anyone freaking out. I will gladly take credit for any delay on my end to ensure peace of mind on your end.
There's a couple things new customers should know about me and it doesn't hurt to remind existing customers. For starters I'm not the fastest vendor around, if you need something the next day I'm sorry to say I'm not the person you should be using. I do my best to ship within 24 hours but it's not uncommon to take 48. I also don't offer overnight shipping so please plan accordingly. So far I've had two packs that didn't reach their destinations, the customers don't have enough posts to let everyone know so I feel obligated to inform you all of that. No matter how careful I am or how meticulously I prepare orders, delivery services don't come through 100% of the time. Let's face it if they did they wouldn't offer insurance. The reason I'm letting all this out is because I won't be offering reships from here on out. I would offer my own insurance but I fear that would leave me open for the old "it says delivered but I never received" scam. With all that said I'd estimate my success rate to be over 99% so please be comfortable with those odds or use a different vendor. If it's somehow my fault I would own up and reship right away. The two people I mentioned have made new orders and haven't had any problems. On occasion I may decide to break that rule and offer a replacement but you should just assume that isn't an option. Ok I'm done with the doom and gloom stuff for now but there's one more thing everyone should know about. I've said this before but it's worth repeating, before placing an order please contact me to make sure I have it covered. If I do I will set your items aside and allow a few days for payment, this way you don't have to worry about me being sold out. I know things happen and I expect some commitments to fall through but if it becomes a pattern I might quit responding to emails. Please just let me know if something changes as I'd do the same and we can move on with no hard feelings.
Sorry for the long post but I needed to get a few things off my chest.
Have a nice day ~ Hydreauxman
