Midtown Medical Group

[kicksandkush]

A waiting a menu, can't wait. Love new shopping sources. Strange this is about the only kind of shopping I love to do. I honestly can't say I even like to shop for any thing else. I wonder if this is a problem..lol Opiated-

Same here, and no its not a problem at all haha!

 

[Jewbacca]

A waiting a menu, can't wait. Love new shopping sources. Strange this is about the only kind of shopping I love to do. I honestly can't say I even like to shop for any thing else. I wonder if this is a problem..lol Opiated-

Same here, and no its not a problem at all haha!

I'm sure that everyone will receive a reply to their menu requests by this evening. Please recall from my intro post that they are just returning from holiday shut down today, and are likely quite backed up with regular customer communications, let alone new DBG related communications. After 15 years with this company, I can assure you that patience will be rewarded.

Secondarily, this is actually a good opportunity to point out something I didn't mention in my introduction post. As noted, this vendor is accustomed to working with a highly professional demographic and their representatives, and one of their concerns that I had to overcome to get them on board with us was some of the "inbox explosions" and other somewhat over the top customer behavior they've read about and observed on other boards. I assured them that DBG's membership would NOT be a problem in this regard, so just for the record, please don't prove me wrong, LOL. In all seriousness, however, I know that they will have a very low tolerance for immature or unprofessional behavior, and if such things occur with our members, it will place the entire relationship with DBG in jeopardy, which would be a shame. After a decade and a half, I know they don't need our business, and agreed to join us as a personal favor to me, so please bear that in mind.

Please don't take my remarks as an accusation of any kind. I just thought this was a point that should be made, and one that I neglected to make in my first post, so it's just an FYI. That being said, this vendor is as good as I've ever seen at prompt, professional communication, so once they have a chance to get caught up today and tomorrow, I'm confident that everyone will be rather impressed with them in this regard.

Thanks,

Jewy

 

[Jewbacca]

BRIEF NOTE

I sent an email to Midtown's customer service people to see how they were doing in terms of catching up on communications, and they indicated to me that they will be in the office tonight until all customer messages have been returned, which they feel may be as late as 9:00 pm. Just wanted to pass that along.

Also, they mentioned that while a few DBG members have included their screen name / handle in their menu request messages, that most are not, which is my fault for not specifying that this information should be included in any initial contact emails. This will not result in any messages going unanswered, but anyone who has contacted them should expect to be asked for their DBG screen name prior to any first time orders being processed. For anyone who may be planning to contact them, but have not as yet, please be sure to include this information in your message, as it will help ensure quicker, more efficient service.

Jewy

 

[DGSB0708]

BRIEF NOTE

I sent an email to Midtown's customer service people to see how they were doing in terms of catching up on communications, and they indicated to me that they will be in the office tonight until all customer messages have been returned, which they feel may be as late as 9:00 pm. Just wanted to pass that along.

Also, they mentioned that while a few DBG members have included their screen name / handle in their menu request messages, that most are not, which is my fault for not specifying that this information should be included in any initial contact emails. This will not result in any messages going unanswered, but anyone who has contacted them should expect to be asked for their DBG screen name prior to any first time orders being processed. For anyone who may be planning to contact them, but have not as yet, please be sure to include this information in your message, as it will help ensure quicker, more efficient service.

Jewy

I just figured it would be a given to add my screen name and fact that I am a DBG member to my initial email asking for a menu and their consideration of taking me on as a customer.  You stuck your neck and reputation out to get them on board here, so one should presume they would be vetted on DBG by the vendor and possibly even asking JB about a member.  As such, common sense should dictate that we all send polite, professional email requests and provide enough detail for them to do so without them having to ask.  S-

 

[MrsBeez]

BRIEF NOTE

I sent an email to Midtown's customer service people to see how they were doing in terms of catching up on communications, and they indicated to me that they will be in the office tonight until all customer messages have been returned, which they feel may be as late as 9:00 pm. Just wanted to pass that along.

Also, they mentioned that while a few DBG members have included their screen name / handle in their menu request messages, that most are not, which is my fault for not specifying that this information should be included in any initial contact emails. This will not result in any messages going unanswered, but anyone who has contacted them should expect to be asked for their DBG screen name prior to any first time orders being processed. For anyone who may be planning to contact them, but have not as yet, please be sure to include this information in your message, as it will help ensure quicker, more efficient service.

Jewy

I emailed them and asked for a price list and did include my screen name. Will patiently wait to see what goodies they offer. Thanks again guys

 

[jc21np]

Thanks for sharing Jewy!

 

[Guest]

Uh. I said I was from dbg but no screen name.

 

[opiated999]

Me 2 can't wait..lol

 

[Jewbacca]

BRIEF NOTE

I just wanted to post a quick note to let everyone know that Midtown's owner sent me an email a few hours ago apologizing for the delay in menu request responses, but they ended up being buried in orders today, a number of which were rush overnight orders that monopolized the vast majority of their day. He assures me that all emails will be returned by mid day tomorrow, and that he's grateful for the unexpectedly large outpouring of interest and support, as well as the courtesy and professionalism being shown by our membership. I'd like to personally thank everyone as well for representing our community in such a positive light. It was certainly nice to hear that type of feedback for someone that I have a great deal of respect for, and have known for 15+ years.

Thanks for your patience, and I'm sure that you'll find it rewarded. Keep an eye on your inboxes tommorrow, and I look forward to everyone's feedback.

Jewy

 

[kicksandkush]

Thank you for the update!

 

[Smokeyjoe]

Thanks again for sharing this vendor with us Jewy.

Do you now feel like a guy that gets a friend a job at the same place you work at, and you hope your friend doesnt act like an ass and embarrass you /default_smile.png.

 

[jc21np]

Awesome can't wait!

I think this is gonna be a jewel.

Thanks again Jewy!

 

[Guest]

ditto all the sentiments above - I just sent my request and look forward to a new vendor - especially one both vetted and recommended my you and H.

Thanks very much...

 

[Spunion]

I hope this connection will work out as well.. Didn't think this vendor would be so intrusive on us, but then again safety is a key!

 

[Beranda]

I hope this connection will work out as well.. Didn't think this vendor would be so intrusive on us, but then again safety is a key!

Spunion, Intrusive?

 

[Heisenberg / HNB]

Spunion,

Intrusive?

My thought exactly... WTF is that supposed to mean?

And safety is "a key"?  No, safety is everything

 

[_X_]

Add another confused by the "intrusive" reference.

 

[MedicatedM]

I also was scratching my head on the intrusive comment when I first read it. do we have to give blood samples and SS#s ???

 

[Beranda]

I'm guilty of letting spell check take over from time to time..perhaps they meant...'inclusive'?

Back to you

 

[Jewbacca]

Allow me to shed light on the matter. As I posted previously, Midtown, having been private for 15 years, requires either an existing customer referral, or, in the case of DBG members, is requiring board user names. If this what's meant by "intrusive", then please do not request a menu from this vendor, as they are not for you.

Once again, this was disclosed several days ago, and if this pattern of complaining about their security standards continues, they will have no qualms about ending the relationship with us. I have no personal interest either way, but rest assured that if my reputation is tarnished in this fashion, I will introduce no further private vendors to DBG.

Thank you...