Yeah, something feels off about this vendor. Emailed them a few weeks ago about shipping options [Which are listed as two different but are actually the same]. Received a reply a few days ago along with a reply to a question about an order that failed to go through -- that also sat in their ticket purgatory.
"I was away for long. I think we had website maintenance at that time." was the excuse for dodgy communication. If they had said that they were just swamped from orders and general workload, I'd believe it but the reply just doesn't make sense to me.
It sucks because their selection is nice and they seem to have had an overall good reputation but like I said, something feels off and I'm taking my business elsewhere.