Unfortunately I am having an issue with them too . I ordered last week was told it would go out Monday then they said it already went out . But my informed only said label created. They said it was already out as of Wednesday and my informed would update soon . Still today says the same thing . Now with the holiday I would like to give the benefit. But if my package hasn't gone out and they said it has I kinda have an issue with stuff like that. But I will give them a chance to rectify the problem before I make my final judgment. So basically how they handle this will determine my thoughts about this vendor . Because my first order was on point and was amazing. Hopefully it was the holiday causing it