Have only positives things to say from my 1st order with Glenn. Communication immediate and shipped product very fast, but seems he may be swamped at the moment. As with Trinity I've reached out to him by email (using same secure email I use) but haven't received a response so I can make an order for ~2 weeks. I have complete confidence when he does reply things will go smoothly, but if someone needs something urgently (fortunately I don't) you may need to go a different route until other things that may be taking up a lot of his time slow down. Just my 0.02. Again, Glenn is A+ in my book...just appears overworked right now.