Your247Chemist.com

C

Chronosxx1

Member
Joined
Aug 10, 2013
Messages
33
I've ordered from their Amazon store many times without incident. I was recently told via a letter sent to me royal mail that they are no longer able to sell those products on Amazon but only through their site www.Your247Chemist.com. I placed an order (could not believe how cheap the shipping was coming from UK. It was quadruple the price on Amazon) and they billed my order THREE TIMES to my card. I contacted customer service about the overcharge to which they promptly replied,

" Hi xxxxxx,

 

Thank you for letting us know about this.

Please do not worry. I will make sure the correct refunds are performed by end of play today.

 

Kind regards,

 

The Team @ www.your247chemist.com"

I never received a refund. They never shipped out an order and they stopped responding to all emails 8 days ago.

AVOID THESE SCAMMERS AT ALL COSTS!!!

 
After posting this yesterday, I finally got this reponse:

"

Hi,

 

I have refunded you for the first two attempts of your order.

 

Also, with regards the status of your order, it was sent by Royal Mail First Class post on the same day as you ordered it. You should receive it within 10 to 20 working days. Usually, the item does arrive quicker than this but Royal Mail give us this expected delivery period because they cannot guarantee the scheduling of the foreign postal system that is in place.

 

Once again, I am very embarrassed and sorry for the delay in dealing with your issue.

I sincerely apologise for this.

 

Kind regards,

 

Irfan"

Regardless of this response, my money still has not been refunded. There are no pending credits or anything. If anything changes I will definitely post an update. But, as of now, it seems as if he's giving me lip service to prevent or delay me from reporting fraud on to my bank.

 
Much to my surprise late this afternoon a pending credit for the overcharged amount was actually applied to my card.

It sounds like a very small operation... He stated that he was out sick and that's why I got "radio silence" for a week. I have yet to see if something actually arrives now. He claims that it shipped 11-26-13. As always, I will update as the situation develops. It may have been hasty of me to call them scammers but, I'll have to see what happens.

 
My package actually arrived this afternoon. Upon initial inspection everything is as advertised. I'm very displeased overall with the customer service and how my order was handled but, I detract my initial statement to "avoid these scammers". They delivered as promised and refunded the overcharge. It was just a worse than expected experience. Their website clearly has a lot of problems with their "SagePay" checkout system and that's apparently where a lot of the problems with my order originated.

So... I'm not sure if a mod would like to move this out of the Blacklist section to somewhere more fitting.

Overall, Though my items were received and so were the appropriate refunds, I have to say that I'm really undecided whether or not I'd order from them again based on the lack of communication from the vendor and how long it took for him to remedy the situation.

 
I've decided to roll the dice again with these guys again. Thinking that maybe I just had a bad experience. I reordered 1-19 so I should be expecting something any day now. Though they are not responding to any of my customer service inquiries just like at first last time. (Shouldn't be surprised there).

 
I'm amazed your trying these guys again! Are they really that cheap? Is what your ordering so much better than other reliable iops? I find it hard to believe people actually ' roll the dice ' with folk in the black list!!

In fact and do not take this personally chronosxx1. I find some of these threads in the black list highly entertaining not at the thought of people being scammed but at the sheer stupidity of some of the human race. I repeat I am not speaking of you individually but the thread ClubAlp had me howling with laughter.!!

All the best..

 
Babsy said:
I'm amazed your trying these guys again! Are they really that cheap? Is what your ordering so much better than other reliable iops? I find it hard to believe people actually ' roll the dice ' with folk in the black list!!

In fact and do not take this personally chronosxx1. I find some of these threads in the black list highly entertaining not at the thought of people being scammed but at the sheer stupidity of some of the human race. I repeat I am not speaking of you individually but the thread ClubAlp had me howling with laughter.!!

All the best..
Click to expand...
I understand completely and no offense is taken. Yes, they really are are that cheap. I don't have have a lot of experiences with good and fairly priced IOPs so I foolishly gave it another go with these guys. I'm very new here and am still trying to find and establish my "core" group of sources for my various items of interest. I take no offense at all to any comments and am very much open to suggestions. These guys were just so cheap that I honestly was surprised that they delivered all 3 different products for UNDER $50 USD. I shouldn't have pressed my luck.. Again, suggestions are welcomed.

Thanks,

Chronos

 
As soon as I mention the word 'fraud' in an email, I immediately got a reply:

" hello there,

we are very very sorry that we have not replied.

your emails was going though into a folder inwhich we have reports and invoices sent to,

so we are very sorry about this,

i have looked at the status of your order, we can not send all three out at once due to the UK LAW,

but what we can do is send you the one you want then send you one a week

other than that, we understand you might have lost all confidents in our compnay so we are very sorry about this

but we can refund your account for you right away?

 
My response:

" THIS IS A REORDER! I have placed this EXACT same order with you in the past and you did ship all 3 items in 1 package to me. How could you possibly think it's acceptable practice to take money from an order placed on your website nearly one month ago and not ship anything out and not communicate with the customer why you cannot/have not shipped anything out to them? Funny, as soon as I mentioned the word "fraud" I immediately got a response you on our last "silent transaction" as well. Obviously these emails are monitored. YES, I WANT MY MONEY REFUNDED STRAIGHT AWAY!"

 
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