hey guys, we are getting a lot of new customers, and i want to take a minute to point out some tips that will save us both some time and trouble, and back and forth with emails. I know how frustrating it is waiting for a reply to your emails, I do have a full time job that I try to juggle along with this venture. I think its important that I blend in with society, and what better way than to get up and go to work everyday just like normal people do, so that means during the week 8-4, it may take some time for me to answer your emails. Please be patient. here are some tips that will help the process go smoothly.
1. Once you decide on your order and have sent payment, please send me one email with the following information, A. tracking number (no spaces), B. amount sent (show the amount that is included for shipping), C. product and quantity ordered, D. shipping name and address.
2. Once that order has been completed, and if you decide to make another order, please start a brand new thread versus using reply to the existing conversation. Most of what i do is on my cell phone and I always delete emails after the information I need has been recorded. I will scroll to the bottom of the email to hit the delete button, and some of the emails are very long and it takes a long time to scroll down, also, it will reach a point to where the email thread is so big, hush will not let me reply.
3. Try to make your donation look like anything but a donation, this means large bills(as many as possible), flatten/spread them out among some papers or a thin magazine so that the letter appears to have documents. (no bulges). Please do not write anything inside the envelope that could be removed a trash can and raise eyebrows, please don't write a note inside the envelope stating what your going to obtain(which some of you do). Its ok to write your email address on the paper inside the envelope, but nothing else.
4. For the most part, i prefer usps priority back and forth, I think it draw the least amount of attention to the people that are exposed to our mail. I do understand that some of you prefer express or overnight, and I will allow it for orders over a certain amount, I want to keep this to a minimum, so please don't ask me to send a express for a order that below the minimum for express. And please, do not put me on the spot and ask me to ship before the donation arrives. I am not a cruel person, (despite what hemlock thinks.) I would love to ship everyone's order as soon as I got a working tracking number, unfortunately, Its not a good business decision. I wish my supplier would ship to me before he gets my payment, but he wont do it either.
5. And if I am short with my replies, or I point out something I want you to change, it doesn't mean i am upset with you, it just means I am busy trying to get my work done so everyone can receive on time. It is a very demanding thing i do, to juggle 2 jobs and make sure nobody gets stuck without their order. I am doing the very best I can, and I so very much do appreciate each and everyone of you guys that keep coming back for repeat orders, no matter the size. Thanks for letting me hang around.