Review:
Donation Received: 11/4
E-mailed Alex: 11/ 6
E-mail Answered: 11/9 (See detailed explanation below)
TN: 11/9
Letter Received: 11/10 (free upgrade to ON shipping)
Product: Climbing Gear, mostly Alpha Deuces along with 3 boxed M & M's
Quality: First test of the Alpha is a success as I write this: A. Haven't tried M yet.
Overall Experience: First, my apologies to the Mods but I think since things have gotten, well, a little interesting on a very important vendor's thread, I'm going with more information here than just the review. But hey, there is a review here. /default_smile.png
Second, I want to say that my relationship with Alex has been almost exactly the same as @Pooner2013. I started buying from Alex right after he was brought on board here at DBG and continued until he seemed to be nearly cut off from the supply of my main item and jacked his prices way up. At that point I had to move on. But I need a backup and I wanted it to be Alex. I've been waiting for a chance to make a purchase that I know almost always takes from several days to a week and a half (partly due to my use of an alternative donation method). And even though it takes that long, and the prices are quite high, I wanted to do it anyway because I trust Alex, he's been honest with me, and he's really gone to the mat for me for a few times when my waiting period has been really long. For example, once he mailed me a partial order on Saturday. Not sent for delivery on Sat. but actually sent it on a Sat. THAT'S service.
Meanwhile, back at the actual order, funds received Wed. I don't e-mail much during the order process because I know he'll come through but I do check sometimes because I need an idea of when to expect my letter if I or the right person isn't going to be home on the delivery day. So I e-mail him late Friday to see if the letter went out that day. I did not receive a reply. I didn't really think anything of it because Alex has family and often gets out of the office earlier on Friday. I figure I'll hear from him Sunday night, maybe on the outside, Sat. as he has done that before too. Sunday night comes. Nothing. That surprised me. Alex has been very good on communication with me. But I let it go, figuring he's really busy and he'll contact me when he gets a chance, probably Monday morning. Then, all day Monday and nothing. Now I'm starting to get anxious. But I keep checking with my friends here at DBG and nothing is out of the ordinary at that point. I decide if I don't hear from him Monday night, I'll try again. Then Monday night I get my TN with a 'sorry for the delay' and that was it. I e-mailed him and told him that the delay was no problem and the next day he e-mailed with a very 'Alex' e-mail. I felt good about the transaction, with the possible exception of the M's. Anytime I get a box, my excitement - and anxiety - go up. I'm excited because a legitimate M is one of my favorites and anxious because I know they're one of the most faked in the business. I get my glasses and a bright light out and have a look. One looks a little different from the other two, which look the same. My anxiety goes a little higher. Then I read on here that wicked was not satisfied with his box. Then it was time for just a quick hello to Valerie. There's more on that whole thing, but I've rambled on far too long and the rest belongs on the quality thread.
I'll wrap it up by saying at this point, Alex is still very trustworthy, if a bit overpriced, as far as I'm concerned and will remain an excellent vendor in my book unless I'm disappointed with one or more of the M's. I will keep everyone updated on that. My apologies to all for the long post, and also I'm sorry to hear about Pooner's and Wicked's problems with him.
mbs