I did do all of that completed and received a message back from the saying I had been verified and was good to go. It will only let me buy and sell or basically put my money back in my checking acct. but not withdraw or transfer btc to external wallet. It has happened to others the customer support said My response time was 10 minutes and I never have gotten a response from them at all and this was yesterday. People are saying the customer service either tells everyone they are working on getting the issue fixed or they just don’t answer them at all which is my case. This has been ongoing since least Feb.2019. Sucks cause I just had to put what was left of my money back in my bank because fluctuation costs me a few dollars for nothing basically. Just want others to be aware so they don’t lose money like I did.You have to go thru verification, scan your id to withdraw your coin from the app which took a day or two for me.
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