I had the same problem, I could not login and it said that my email address was not valid. I sent them an email and a message through contact us on the website. I have been waiting for my last order for over a month now, this is the first time that I have placed a multi package order and did not receive any of the packages. I sent them a message asking if the order had been reshipped. I'm hoping it's just a glitch in their site that they can work out. Otherwise I got a shipping conf. email over a month ago and nothing showed from them not even an LL and now I can't access my account, isnt looking good! I have only had to have one package reshipped out of all of my orders with them combined and untill this past order I received 100% of all my other orders. I know that they have been having problems with their site and some other stuff but come on now. I'm trying to be as patient as possible but after a full month and nothing this is really starting to frustrate me. I'm hoping that they already reshipped the order and if they havent reshipped yet I hope they will do so ASAP. I like this vendor and they always have done rite by me, I'm just hoping to get my order and soon. I'm guessing that no one else that ordered in July has been receiving anything either from what I've been reading. Has anyone else ever ordered from clubalp and not received any of the 3 packages and needed their whole order reshipped if so how long did this take? For now I'm gonna have to go back to saying that no one should be sending them any cash untill we start to receive our orders. If anyone has ever had these sort of problems that I'm having with them as far as not receiving anything out of a $400 order please PM me and let me know what ended up causing the problem and if it was resolved in a timely manner?