So these may be stupid questions, but if TTM knows that their shipments were seized on specific days when they shipped to multiple people, will they do anything to make this right? Obviously the shipping methods and packaging they are using isn't working, so will they take any responsibility for this or change to prevent this in the future?
They messaged me back a few days after I emailed saying:
"US customs have neither the ability, the infrastructure nor the interest to flag and monitor mail to a specific address, particularly in respect of a minor transgression which could be put down to ignorance. We know that Operation Pangea was active during the months of July which has resulted in the mailing of a number of days being seized.
Here with a link providing some info on Pangea if you are not familiar with it"
I read the link and see that Pangea was June 9 - June 16. Yet there were no seizures on here for TTM during that time span. But now, seizures are popping up randomly between July 10 - July 22. HOWEVER, I read much more carefully and see this: "429 investigations were launched". To me, that's the most important part of the article. Investigations are ongoing. Interpol comes in with intelligence which sparks them off. Even though I can't say for sure, due to TTM's popularity, I'm assuming they're being "investigated".
As far as how / when / if they respond, I don't care. I'm not gonna predict when or if they'll lose enough money to make changes. All I know is I'm not ordering anything till I see 30 days straight of no LLs.
So I sent TTM an email on the day I received my LL asking a few questions:
> Just wanted to let you know that the order I placed and was mailed on July 9
> was seized by customs and I received a 3-page letter in the mail from
> Customs/Department of Homeland Security today, August 5. I did not buy
> insurance because I typically place two small orders before placing a much
> bigger one. I have read and posted on the Drug Buyers Guide forum (under the
> name bipolar1970), and I see that several of your customers also had their
> shipments seized. What is your typical response in a situation such as this?
> Do you replace orders if obviously several seizures happen at once? How will
> I know I can trust ordering from you in the future? Thank you for reading
> and responding to this inquiry. Below is the information from my order:
HIS RESPONSE:
As made crystal clear up front and repeated during the ordering
process, and requiring your acknowledgement and agreement in order for
you to be able to submit an order, we do not guarantee delivery as we
have no control over the postal services of any country. Receipt of
your order is entirely at your own risk and if not received will not
be reshipped to you at our expense.
Our USA clients are fortunate in that there is an insurance option
available to then should they choose not to carry the risk of receipt
themselves.
However, should they choose not to purchase the insurance, opting to
carry the risk of receipt themselves, obviously they cannot then look
to us for relief in the event of a seizure or “No Show”.
That's as ludicrous as those who pay for the insurance option asking
for a refund if their order arrives safely because they did not need it.
I trust that you'll see the absurdity of it.
Regards, Dick
MY RESPONSE BACK:
I completely understand your response. Obviously, as a USA customer, I had the opportunity to purchase insurance and chose not to, so I assume 100% of the risk. What I was unclear about is what happens in the event of mass seizures from one batch of packages from one day mailed together. I was unaware of your process when remedying the discovery that you are under investigation or when you obtain knowledge that somehow your packaging or process is "flagged" or deemed suspicious when they come from the same point of origin you use in your country. Certainly, there is always a risk anytime you order any type of package from any company because of random, unrelated events due to various,human errors, loss or damage. That's a very different type of risk than mass seizures, so that was the reason for my inquiry. The logical conclusion would than be, for now, to continue to stay informed by users on the DBG Board or by any direct communication from your company representatives. if there is a likelihood that process/packaging will remain the same, that I probably shouldn't order until I see that seizures are no longer a problem.
Thank you for your prompt reply. My intent was not to be difficult or unfairly critical; I have never been in this situation before and have leaned a lesson the hard way. Thank you.
MY QUESTION TO FORUM MEMBERS WHO ARE NOW RECEIVING:
Have they done anything different than before or is everything sent just as before? (please pm me if it involves packaging details as I don't want to endanger anything.) I won't be ordering from them anymore. I just find it really shady if they knew there was an investigation underway and did nothing to warn customers. Who knows, maybe it's still underway?
love: 710
