SaintAlien
Member
- Joined
- Mar 3, 2016
- Messages
- 380
I've written this before, but read the insurance policy on the front page of their website (before you get to where you log in). There it details the steps you need to take for reships, and insurance as a whole. Even if you are considering ordering, read everything.
Email at 3 weeks with the order # within the email too and if possible, just reply to the "mailed" email receipt you were sent with the initial order. This is what I do. It keeps all communication I've ever sent regarding that order in one email reply chain. That allows everyone to read what was exchanged between different administration that answer your email(s, with your original order number for reference too.
Email again at 4 weeks with the order # within the email too. At this time you'll ask for a reship (follow the same instructions as above, if you can), and ask how you go about this. They will send you VERY detailed instructions. Make sure you follow them to the T. I recommend that if it requires you to check off "received packages" and everything I had to (when placing the reship order), email right after it goes through
( MAKE SURE YOU UNCLICK THE INSURANCE PURCHASE.),
Include the new order # within that email but not in the subject line, as you are still emailing from the missing or LL they are reshipping.. Triple check that you are reordering exactly what you ordered before. On the right hand side it shows your past orders for "easy reordering", but it's not in the correct order of your actual past orders. Go to your account and copy what you did order - when fill out your reship order. You do what they ask for the reship, you place the correct items in there. I wouldn't doubt they'd fail to correct you if you placed another past order that is of the same thing but sample or cheaper and not call your attention to it, if you had an oversight on your end. I did and caught it.
To stay in business and get back their reputation, they must work on how orders get to people. I don't think the white shipping truck is the best choice with terrorism right now and past issues with them. A reshipper may be a best option, but I'm not a vender and it's just my opinion.
It's wise for them to utilize a system that goes around various issues of receiving and to tone down the anger. Anger from a vender *not to be confused with just overwhelmed, which we are all guilty of - I'm talking condescending and giving off the feeling of our money being an "oh well". As I state this, when you write a vender, you will get in response the attitude you put forth to them, sometimes (as well a know). Not sticking up for anyone, I know I have been rude to my bookers and it's not them, it's me. I lose business, and to earn it back - I kiss their asses.
However, many of us are also company owners and no dummies, we know how to remain tactful during storms of misplaced attitude. There are slip-ups, you apologize and make it right. So far, it's been not this way with TT and it does not seem even "a bad week or few weeks", it reeks of the end. It does not make it right and bring the value of customer service down many notches. Violent responses to them are getting us nowhere either. We are better than that, it lowers us as people and consumers IMO. Handle it the best tactful way and vent it to here for discussion (not this thread). Just a voice hoping to ease tension.
I apologize to the mod(s) for disregarding the rules time and time again. I do hope this remains up and please accept my apology for turning this into what you have begged us not to, because I am part of that fold - if not the bigger part of. No disrespect towards you in the lease and I created a thread for discussion, however, I feel people feel for trustworthy posting here than my threat *just a hunch
SA
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