Hydreauxman

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To get an idea of what's going on, is this all due to some TNs not updating for a day or two?Isn't this just standard USPS behavior half the time?
Yes it is.

I order some other things from an Indian pharmacy and it's tracking last week was the same as HMs tracking. I had my Indian letter in my hands and USPS tracking said it was still at the SF sort location. I don't live in California. Later that day it was updated as "left notice, could not contact receiver to deliver" and it was actually stuffed into my mailbox. So the tracking works, but the details are. Bit off sometimes from my experience.

It looked like slow tracking updates to me from the start.

 
For the record, I have limited experience patronizing this vendor; however, I would like to share a little of what happened to me.

After a few days of refining all the kinks/questions and order specifics, I was ready to move forward.

On the day I intended to place my order, and after I had purchased my MoneyPak, I received a brief email from HMan simply asking me to hold off today, something had come up. (I'm paraphrasing).

I was disturbed by this response, but just took it as literal as I could.  I had not provided my MoneyPak #s.

I responded to HMan, telling him that I was interested in proceeding when or if he became able to conduct biz. again.

I do recall PM'ing a moderator for their thoughts and/or advise.

Of course I began to secretly speculate as to all the wild possibilities...but literally less than 3 hours later, I received another email that all was well and in fact I could order on that day, should I wish.

I gave it the night and decided to go ahead with my order the following day.

HMan was very attentive when my own package tracking caused some personal concerns.

He actually emailed me asking if I could track it for him as he was troubled (again paraphrasing)...now that was a first for me!

In any event, after my letter arrived in pristine condition, I notified HMan and he shared that he had frozen business for a day as he waited to see the outcome of my letter.

Of course this protects him, but it also protects others...

While I cannot say that this is what K and K is experiencing, I thought it might be worth sharing with others.

That's all I've got!

Beranda

Sounds like the takes his business pretty seriously - and appreciates his customers if he keeps track of outgoing packages like he does.  Good stuff.

 
HM is a man of his word. He truly does go above and beyond to help his customers. If you ever have any problems at all, contact him first instead of doing what i did. I thought the worst and tripped out instead of waiting and listening to hm.

And i truly do apologize to everyone and anyone who was effected by mistake of freaking out. it was over my pack processing through the same facility twice, and then not moving until today. All is good an its in my town.

SCREW USPS

 
I have ordered a few times from HM and when he thought there may be a problem with another letter, HM emailed me to let me know there might be a days delay. 

I said its all good!  if  I am informed and not left hanging I'm cool, with it.

~syth

 
I have ordered a few times from HM and when he thought there may be a problem with another letter, HM emailed me to let me know there might be a days delay. 

I said its all good!  if  I am informed and not left hanging I'm cool, with it.

~syth
Indeed syth, it's all about professional communication at the end of the day.

 
My letter is in my town today. It should arrive today.

Brenda, HM took some time off a week or so ago and posted he would be gone, did you order about a week or so ago?

Thanks again HM, I'll post later when it's in my hands.
Hey Smokey, 

No, the above experience happened prior to his week long vacay with family and friends.

(Which I found quite lovely of him to advise of so that we could all plan ahead and make arrangements accordingly).

I'm glad that your letter is in the neighborhood!

Take Care, 

Beranda

 
Letter received earlier today and all looks good.

Ordered late night 9/14

Package Arrived 9/18

Great and easy service once again, Thanks HM!

 
First off, HM is not only a great vendor but hes an even better person. He really does go above and beyond to gain trust and make the transaction as easy as possible. I should have listened to him when he tried to put me at ease about the situation instead of posting on here. If you ever have a concern, go to HM first instead of what i did. he will take care of you and then some. Again I am sorry HM.

I posted two apologies but the mods must not have approved them or seen them since I got a warning. I just wanted to apologize to everyone who had delays because of me. My actions were out of line to trip out over a tracking number. I also want to say sorry to any staff member I offended or pissed off.

Edit: I now see the other posts my bad!

 
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Indeed, and that's exactly what it turned out to be, or so it appears. I received an email from Hydreauxman just a few minutes ago, indicating that all outstanding packs were moving and in their destination city as of this morning. As a result, he is back in standard operating and accepting new orders. No crisis folks, carry on.....
Third that.  USPS tracking sucks ass.... you typically get "electronic info / invoice {sic}  rec'd then out for delivery days later.... usually after it's in your box.  Don't get WTF the issue is.  People are way too hung up on TN's.  Your shit will arrive 99% of the time TN or no TN (or no TN update).  .... unless of course you're ordering Paki.... then, well can't fix stupid.  Just my opinion on it.  S-

>> PS.... it's officially "delivery confirmation" now, not tracking anyhow.

 
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He's g2g and 3/3 in my book with outstanding customer service. All of mine have been heavier than what the original postage is suppose to cover  /default_wink.png

 
Ordered 9/16

He told me 9/17 letter ready would hold a day because of all the brew haha here

confirmed 9/19 letter already sent

rec 9/20

I have worked with HM 3-4 times and have NEVER had a problem.  Will continue to use

because of great communication I am going to do what I never do 10/10

 
I placed my first order with HM and am MORE than impressed - this guy knows what he is doing and he aims to please.  His product is fantastic, his customer service is superb and his packaging is phenomenal.  You couldn't ask for any better than what you get from this guy.  10/10 without a doubt - across the board.

Already looking forward to future transactions.

 
MODERATOR UPDATE

Hydreauxman contacted with me via email late last night, and asked that I update the board on his status. Effectively immediately, he has chosen to suspend operations for a short time, most likely 2 weeks, in order to streamline his operations and replenish / expand his offering menu. Please note that this is in no way due to any problems, but rather, is more a function of his high level of success since debuting here on DBG, which has created a situation where he needs to add additional capacity to his payment processing system in order to accommodate his now expanded DBG customer base. Given his comments to me in his email, I can assure everyone that this decision was not one that he wanted to make, but one that he felt was necessary not only for his best interests, but for those of his customers.

In any event, he also assured me that as of the close of business yesterday, all paid orders had been shipped with the exception of one, which would go out today. Beyond that, he will not be accepting new orders until further notice from either existing or new customers. I will update everyone as I receive any new information from him, and as previously mentioned, I anticipate him re-opening for business within the next several weeks or so.

 
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Crap, I just emailed him last night to place an order. I'll have to check my email for the bad news this morning.

Guess I'll roll the dice again with MG or WU

 
Order 9/24

Rec 9/27

Awesome service as always

10/10

Will miss Hydreauxman til he is up and running again

 
Yea it looks like a couple weeks.

HM had emailed me the news before I posted earlier, I just had not seen the email.

It really makes you realize that a source that doesn't use WU or MG is nice to have.

I plan to try MG this morning for another vendor, but my WU experience was one gets thru and the next one is blocked, this will be my next one for MG and I'm hoping it wont be blocked too.

 
Yea it looks like a couple weeks.

HM had emailed me the news before I posted earlier, I just had not seen the email.

It really makes you realize that a source that doesn't use WU or MG is nice to have.

I plan to try MG this morning for another vendor, but my WU experience was one gets thru and the next one is blocked, this will be my next one for MG and I'm hoping it wont be blocked too.
You make an excellent point SmokeyJ. I must admit to being one of the jaded financial professionals who thought that WU and MG would go operating with impunity, and that the various powers that be would leave them alone, save the occasional budget-enhancing "fine". However, I've come to believe of late that I may have been somewhat mistaken in that presumption, and that the regulatory authorities will continue to lean on them to the point where the enhanced "security protocols" disrupt the industry enough so as to cause vendors to seek alternative solutions. I say this because the focus has now turned to senders as opposed to receivers, who the better vendors rotate out of service frequently enough to head off any issue before it arises. Unfortunately, customers don't have that luxury as a sender, unless of course you want to invest in a new ID every month or two or involve 3rd parties in sending your funds, which is dicey at best.

In any event, I would concur that if you have a vendor who accepts MPak, you should treat them well and make sure they know that you appreciate their efforts, because believe me, by accepting MPaks, they are taking on a fairly significant work load in terms of managing their business cash flow and liquidity. Anyway, going forward, I envision a day in the not so distant future where vendors will largely go away from WU and MG, except for occasional transactions where its absolute necessary, and gravitate towards MPaks (for the smaller vendors) and direct bank transfer / ACH (for higher volume vendors). I understand that bank ACH payment will make some folks shudder, but in all candor, it actually is just as safe from a data security perspective as using MG or WU's online interfaces, and is actually more secure than a credit card transaction, charge back rights notwithstanding. I'll be elaborating more on this subject in the payment options section over the next week or two, but one very common, inaccurate assumption that most people make is that by paying via ACH, the vendor obtains access to your bank account information. This is completely inaccurate when a 3rd party ACH processor is used by the vendor to facilitate the transfer, as they never receive the routing and account numbers, or in the case of an international ACH, the swift code. Of course, even in the case of a direct ACH or wire transfer, one can always protect themselves by maintaining a "throw away" secondary bank account just for these types of payments, but again, I'm working on one of my "mega posts" to address the state of the industry in terms of payment options, which I hope to have up in the next week or so. Just FYI.

And again, great point SmokeyJ. At the risk of being cliche, often times we don't realize how valuable something is until it's gone.

 
Order 9/24

Rec 9/27

Awesome service as always

10/10

Will miss Hydreauxman til he is up and running again
Completely off topic, but Jewy loves him some Beaker! /default_laugh.png

Excellent taste in avatars.

25zibd2.jpg


 
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Haha, Beaker was my favorite muppet as a kid, still is!

Jewy, On your other post I totally agree and wish bank transfers were accepted more. It's what the "Big Boys" use. I find them so convenient and you really can bounce things around here and there until $ ends up where you want it. There is no chance of a transfer being corrupted and the receivers don't get any access to your accounts and any info they do get wont really help them do any theft, especially when you have an account you transfer into only for payments like these.

After my WU attempt was rejected last time and I switched to MG and an successful transfer a couple weeks ago, I was concerned my next MG would be blocked as happened with WU. Luckily my second MG went fine and my letter should arrive tomorrow.

The blocked WU was online, but i am not sure if I got my busy ass out to the rite aid and did the WU there that it would work, I may find i need to use an alias with WU, I just don't know yet.

So far so good with MG but if MG has similar issues and I do find WU and MG alias are my only option, I will stick with HM for all my needs as the only option since je uses MP. I haven't requested menus from the other email vendors in awhile but last check they didn't have pk's for some reason, only HM does.

So I don't hijack HM's thread - HM's service and products are great!

Can't wait for his return soon and plan to have a MP in hand with an order email created and saved ready to send when HM is all set to go.

 
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