I agree. my last took a few days to process and about 12 to arrive. doc also reached out to me regarding his communication issue. all will def be fine and i too used an old email chain to make contactIt's happened to me before, as well. You're not screwed. The way I fixed it was to did through trash bin and reply to an existing email convo rather than creating a new. I can tell you, though, I've never dealt with that address you just posted. Perhaps the site has support link. This thread may also have email add's posted near the beginning.. not sure.
Regardless, if you were charged.. it's getting shipped. It will most definitely not process and ship within one day, though. Patience. My experience leans more towards 3 to 5 days processing after a friendly nudge.