Alex (Formerly Troy-Pharma.com)

Very well said Mr Crowley. I wish that statement could be pinned on the first page of the quality thread.

 
Mr. Crowley said:
Hi jjray, as I think you can tell by the responses to your post, it's very important to provide a much more detailed explanation when you have a complaint about quality, including but not limitied to:

Date received

Product/brand

How you came to the conclusion that the meds were poor quality

Appearance/taste/smell, etc.

Response from vendor

Believe me, we all empathize with the disappointment that comes along with realizing that you didn't get what you paid for, but it's important to be patient, reach out to the vendor, and then take the time to articulate your experience in as much detail as possible while restraining your emotional reaction. It's bettter for your credibility, gives your fellow memebers more useful information, and increases the chance that the vendor will work with you. Good luck.
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Thanks MC. This posting requirement should be part of the rules and regs for the newbies. How many friggin times have you asked for this info. I stopped counting at 10.

 
Also curious how Alex intends to make it up. I've had quality issues before (not Alex), and the frustrating thing, even though vendor is nice enough to say they will make it right, is that even though I spent every penny I could spare in the original order, in my case I was told I had to make another order by sending more money for them to "make it right"

This has only happened to me once, but it was on my very first order ever, so I totally understand the frustration. Sorry I know this belongs in the quality thread, but I wanted to say it in context of jj's plight, as well as ask "how" Alex makes this up.

On my phone so sorry if there are typos..

 
sking said:
Also curious how Alex intends to make it up. I've had quality issues before (not Alex), and the frustrating thing, even though vendor is nice enough to say they will make it right, is that even though I spent every penny I could spare in the original order, in my case I was told I had to make another order by sending more money for them to "make it right"

This has only happened to me once, but it was on my very first order ever, so I totally understand the frustration. Sorry I know this belongs in the quality thread, but I wanted to say it in context of jj's plight, as well as ask "how" Alex makes this up.

On my phone so sorry if there are typos..
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I had a mistake with Alex before and when he fixed it he took care of everything I didn't have to send more money.
 
Clancrasher said:
I had a mistake with Alex before and when he fixed it he took care of everything I didn't have to send more money.
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YES just got email from Alex and going to send me another product since he has no yellows shows me that he is trying to make up for poor quality order. I can except that and will place more orders with him. Oh yea he's not charging me for other product which is great. Hope he comes through....

 
Order placed - 1/28

TN - 1/28

Received 1/29:)

Ordered the roxee k/niners and they are great!! Also got the v@l's which I haven't tried yet but will report on the quality when I do. A was great as always.

 
The one issue I had with Alex, he corrected it with no further order or money required for me. It was a small amount; we do have to remember that he only gets a piece of the money sent, and he has to pay out of his pocket to correct mistakes.

As for quality, the w853 vikings, I have two tests that convince me they are real (since often our response to meds can vary based on whats in our stomach, etc.) One as I have mentioned, I have the insomnia that I get when I take my scripted vikings late (as in, after 11 PM - I'l lay awake until 3:30 am or so. Not shaky/nervous, very mellow, but I just don't fall asleep.) Second, I can feel a definite potentiation from the cimetidine (Tagamet) approach - that does not work with, say, codeine.

FWIW

 
sking said:
I'm really glad to hear that Alex take care of things like that.  That's awesome : )
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That's why he is so highly regarded! But it's also why we, as a group, must do what we can to ensure that no one takes advantage of this trust (not saying that anyone is doing so now). But we all need to understand that this only works if there is trust (both ways). If that trust gets broken, everyone will suffer.

 
Mr. Crowley said:
That's why he is so highly regarded! But it's also why we, as a group, must do what we can to ensure that no one takes advantage of this trust (not saying that anyone is doing so now). But we all need to understand that this only works if there is trust (both ways). If that trust gets broken, everyone will suffer.
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Well said Mr C. I know Alex works hard to provide the best product and service he can from hisbasically position of customer service rep. He is a middleman make no mistake. BUT he cares.

Please don't post accusations until all the facts are in and the problem has been interpreted

and then both sides can come up with a satisfactory conclusion. Ideally for a quality rep like

A we want to keep smooth relations going both ways. JMHO

 
dcboots said:
Well said Mr C. I know Alex works hard to provide the best product and service he can from his

basically position of customer service rep. He is a middleman make no mistake. BUT he cares.

Please don't post accusations until all the facts are in and the problem has been interpreted

and then both sides can come up with a satisfactory conclusion. Ideally for a quality rep like

A we want to keep smooth relations going both ways. JMHO
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Accusations what do u mean the product was not good either it was fake or it was old and lost potency Im just stating the facts

 
TwoFour T/A time

Msquared ThreeZero's

"A" Plus in the "Quality" Department  /default_cool.png

 
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jjray1 said:
Accusations what do u mean the product was not good either it was fake or it was old and lost potency Im just stating the facts
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It is good to state experiences with a products received, with as much detail as possible (e.g. not just "These were bunk" but "I got a very small amount of pain relief, compared to what I normally get, and found that to be true of others in the order which I took just to make sure it wasn't me the first time.) But I think it is also good to first contact Alex (or whatever vendor) and give him your calm feedback, and see what he says, and include that in the feedback here. I know Alex is trying hard to keep up with what is going on with the supply chain and is concerned about, e.g., the number of bad w853 vikings in the system and is working hard to find the best supply, and relies on customer feedback to help him with that.

 
Mr. Crowley said:
It happens periodically with all vendors. Just politely let him know and he will fix it.
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I thought that this would be an appropriate quote to use about A "fixing things." First, Sorry I have not been around in about a week but I HAVE been emailing A back and forth about the Klonnie "incident." From the very beginning, as far as a "fix," he has been very, very compassionate, great to work with, a good "moral compass," etc. He made me whole from the beginning and we kept in touch as far as strength, etc. It's a long story, no need to post it all but I felt I needed to say "something." He said that we would wait about a week (I believe that started the first of this week) to see how things went and then possibly try "something different." I have taken x0n0x before and it actually helped me cut my klonnie usage in half! At first he thought he could find me some tam0zep0m (restofaril - I hope you understand the "made up" word). It's what I took 15 years ago for sleep.I don't think any vendor sells that possibly because it comes in a capsule -- I guess that's enough. Just wanted to fill everybody in on my experience with A - I am sure if you are missing pills, bad strength, what have you, he will do his up most best to rectify the situation. That's what I have learned about A - He is a GREAT guy!!!!! For now, issue closed. Will go on to other "issues" such as ttm.

 
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