Alex (Formerly Troy-Pharma.com)

[Kalsima]

I am so sorry for not keeping up on my reviews now that I'm getting myself together and my life together I'll be better but my last probably 15 next day orders for bars and my girl Val have all gone by without a hitch received in 24 hours. I've had nothing but perfection with Alex. I also told him I had a tooth ache and he sent me a course of doxycycline for free. Expensive but worth it when you're in a pinch! Grade A++++again I apologize for late reviews. Doing much better now!

 

[TwoForTheRoad]

I am trying to email his new customers only email and it is coming back as not existing and suggesting I have wrong spaces etc or caps where I need small letters. Can someone give me the exact combination of big and small letters and I will try again. 

Thank you very much!

I am trying to email his new customers only email and it is coming back as not existing and suggesting I have wrong spaces etc or caps where I need small letters. Can someone give me the exact combination of big and small letters and I will try again. 

Thank you very much!

I am also having this problem. I have tried and tried and it keeps telling me I have incorrect spaces or capitals and to check my spelling and the email is bouncing back every time. I have the email for old customers but I am a new one and try to stick to the rules. Can anyone help me with getting an email to Alex?

 

[Truj18]

I am also having this problem. I have tried and tried and it keeps telling me I have incorrect spaces or capitals and to check my spelling and the email is bouncing back every time. I have the email for old customers but I am a new one and try to stick to the rules. Can anyone help me with getting an email to Alex?

His email is correct on the first page. I had a problem earlier on too and then I tried sending from another email address myself and it's worked wonders since. Hope this helps and good luck stay safe. 

 

[Andy723]

As always, an excellent worry-free experience with A:

Donation sent and picked up on 4/19

Letter received 4/20

Rock climbing gear all accounted for and in great condition!

 

[mamfor2manykids]

First Timer:

Smooth sailing- donations 04/24 (missed the cutoff. A - was real nice about it though.

TN 4/25

arrived 4/26

every thing as it should be. Great communication, top notch service, A+ quality. Never tried ritz. Always been an adda-girl. I'll definitely visit again.

Thanks Al

 

[olduser]

My friend Alex showed up to the party in his always, completely, punctual manner.  Was looking great as to be expected and not only myself but my friend, as well, were impressed.  I acted my flaky self but Alex, being a gentleman, was just as courteous as ever.  Thanks for showing us a nice time and I hope to do something different the next time we go out.  Thanks so much again, Alex.

  ~Olduser

 

[hjk]

Donation made and order received in a timely manor.  (I'm not providing dates because I did not request fast shipping)

Great communication throughout.  Very responsive and concerned about customer service.  

(I would advise everyone to read through the Quality thread before ordering from any SY)

 

[Sunrise81]

Ordered last Wed and received Thursday...less than 24hr turnaround!! 

My usual crafts that m0Rf into 100 pieces handmade by ABoriGines. Quality is top notch per usual. 

A+++ service, communication, and quality as always! Couldn't ask for a nicer vendor. Thanks Alex!! 

 

[Swill369]

As usual perfect as always. Donation made it 5/1 before cutoff. Normal converation with A of checking in and seeing how the other was doing, which of one of the reasons I stay. Not knocking anyone else, but A has always been more personable imo.

tn sent same day

arrived today without issue. She isn't a 10, but I'd say Val rates a solid 7-8. 

 

[Fishtail]

As usual perfect as always. Donation made it 5/1 before cutoff. Normal converation with A of checking in and seeing how the other was doing, which of one of the reasons I stay. Not knocking anyone else, but A has always been more personable imo.

tn sent same day

arrived today without issue. She isn't a 10, but I'd say Val rates a solid 7-8. 

That's exactly why I only use Alex!  He's so personable and friendly. Never really gets frustrated with silly questions. Just an all around great guy! 

 

[Grl424]

Donation made: 05/02 @ 10:05 am (EST)

(Went to sleep because I work overnights)

Alex said donation was still not available: 05/02 @ 1:30 pm (EST)

Was notified by email that donation had been cancelled by 05/02 @ 12:34 pm (EST) 

Contacted company donation was made through and was told I had been flagged because of my charity's recent activities.  

Donation made through different company 05/04 @ 1:07 PM (EST) 

Alex asked me to check my reference # 05/04 @ 1:44 PM (EST)

Sent corrected donation info 05/04 @ 2:29 PM (EST)

Had to change delivery to next-day Saturday from 2nd day (earlier in the week)... Alex took some Watson supplies out of the package to cover the difference. 

TN received 05/05 @ 9:53 PM (EST) 

Arrived 05/06 @ 10:30 AM (EST)

Watson eight5threes - not bad but def not impressive - assumed vics were going to be brand name since all other generics were clear... Didnt work half as well as I'm used to but can't say they're bad - maybe I was just hurting more than normally / a few purple perkies - worked great but no good for me on normal workdays. 

 

[Grl424]

I tried to correct my original post but I shouldn't have said quality was iffy with the eight5threes.  Everything is as it should be. 

 

[KACNYC]

Hello fellow clients!

Thank you in advance for always being so professional & helpful! 

Question ~

Is this 'Alex' the same as Eiffel Tower Alex? 

My numerous bakery orders with Eiffel Tower are always brilliant. 

As we all can relate as business owners,

it helps to have a second opinion and a Plan B for inventory & large orders. Just in case  

Would really love to know the contact info for the vendor in this thread & please let me know how to locate that info. 

You can also PM me any time for help and advice! 

Enjoy your weekend! 

KACNYC (Kim)

 

[2earls]

The contact information is in the pinned post at the top of every page in this thread.

 

[Fishtail]

@KACNYC, his contact information is on the first page of this thread. It's always the first post of any vendor thread. I'm not sure if he is the same as Eiffel Tower Alex, but he was formally Troy Pharma. I hope that helps. 

 

[KACNYC]

Wow... I am so grateful to the amazing fellow clients that responded to me!

I know we all have alot going on... So I thank you for taking your time to help me!

I will scroll back to the beginning & hope to find contact info for future orders & inventory!

XO ~ Kim 

 

[KACNYC]

@Fishtail @2earls I just tried to send you a private message but I have to send a certain amount of donations before I can do that! Hopefully soon! 

 

[Interplanetjen]

Ordered 04/4 (stupid me) 2 day on a Thurs.

recd 05/8- 

good quality and fast. 

 

[Truj18]

Ordered and funded 5/17 before cutoff. Ordered On which he is normally great at. Tn never received later in the evening like normally.

5/18

Emailed Alex to get update on my order and he said he also had to take extra precautions so order wasn't able to ship right away. No big deal I want everyone to be as safe as possible. Told me my Order would ship later and he'd have a tn for later in the evening and package would arrive the following day. 

5/19 package arrived with lady Roxane safe and sound with no hold up along the route. Thankfully!!! Was very pleased with Alex honesty and professionalism once again he came through like he always does. Responded quickly as possible to my emails. That goes a long way in my book. Like I said before I'll take a day late over not jreprodizing anyone's safety anyday. Quality spot on as usual! 

Thanks alex once again you've done wonders!!! A+++ across the board again ?

 

[Kalsima]

Not sure what to do post or nothing. Had a glitch like several other of my friends late last week. All was made good Tuesday and Wednesday could not be happier that I received at all after first problem. A is the best in my book! A