Something is not right. I am waiting on a 9/29 mailing. I just logged on to check mail status and was told that my account was "pending authorization" to access. I have been a loyal customer with a current outstanding order, but can't log on until my account is "authorized". Proceed with caution folks....
Their website and forums have been up & down for the last few days. I was able to log in to mine and see my orders status late Thursday evening, but have not looked since, so no idea if I'd get the same as you (they are down again as I'm typing, but will likely be up again later in the day). Probably getting a lot more traffic than usual under the circumstances.
And still a no show for my 09/23 (or 09/25 if it was posted then) /default_sad.png