Certussrx.com

[Guest]

I have three APBTs. Lve my girls

 

[Lucyinthesky]

Flawless transaction with A. Ordered 2 day and received on time with everything accounted for!

 

[mrsjones]

I just started doing business with her. She has been flawless. Impressive service.

 

[Lucyinthesky]

Has anyone heard from A today?

 

[FrankieGirl]

Yes, I did. Chatted this morning!

FG

 

[Lucyinthesky]

Thanks FG! I finally got a hold if her.

 

[FrankieGirl]

A came thru, under 24hr start to finish...saturday delivery!

Thanks A!!

FG

 

[Lucyinthesky]

Great to hear FG!

 

[Lucyinthesky]

Placed an order with A. Hoping for a 24 hour turn around. Really need it!

 

[Lucyinthesky]

Got 24 hour turn-around but, yet again 1 of the 3 products is missing! I emailed her and she apologized and said she would look into it.

 

[Lucyinthesky]

Just emailed bank n forth with A. She is going to make it up and send missing product! Will update.

 

[Jewbacca]

Robin Hood,

 I have been searching the boards just to find this. I ordered from Juan (also a "sister" to A and R) and the last two times I received fake alp. I have waited until now to post because I thought that somebody SOMEWHERE would have to have had the same thing happen. I think the problem may be in their supplier and have to say that I agree totally with the do not order Alp for now. This temp situation for me has gone on for the last three months.

Cheers!

MODERATOR NOTE

I am unaware of any affiliation between J and A / R, although I suppose it's possible. Regardless, this is A's thread, not J's, so I'll be moving both of your posts on this matter to J's thread.

And as a side note, Robin Hood is no longer here on DBG, and as a result, you won't be receiving a reply.

Secondarily, I have two questions. First, why have you continued to order a product you feel is "fake" for three months? The second question pertains to your other post, which indicates that you "intend" to send J an email regarding this situation. Are you saying that you've ordered what you feel to be a "fake" product, multiple times over a 3 month period, yet never contacted the vendor to discuss your concerns? That seems to be an unusual approach from my perspective. Please advise.

Jewbacca

 

[TwoForTheRoad]

It was two orders over a three month period as he is not my regular vendor and I did email him about it. I believed when I

first ordered from him that he was associated with A and R. I may be wrong, but it is the exact same merchandise. In the first order that I was concerned about, a very few were real. The next time I received an order, none were real so I have not ordered again. It is time for me to order again and my regular guy has been blacklisted by this forum (for good reason).  They were the only thing I have ordered that has in any way been what I would term fake. I hate it when people come on here to try to get something for nothing or make a vendor appear bad.  Before these two orders everything was good so I have been watching for others to have this same problem . That is why I responded to Robin Hood. I have never had this happen to me and figured it was time to take my turn. Again I have always from the beginning, thought it was the supply not the vendor. I have been looking on all topics to see if anyone has had this same problem for several days. Let me also say again that I have had many orders with him that had no problem what so ever.

 

[Lucyinthesky]

A was supposed to re-send missing part of my order, which she did but only 1/3 if it. She send she would send AGAIN. It's always the same product missing(the cheapest one)! Her shippers are def having issues. I know it's nit A's fault at all but still sucks.

 

[99 Luftballons]

Sorry to hear this Lucy....is A shipping for free with the missing product?

 

[Lucyinthesky]

Yes!

 

[Damien]

Sounds like A needs to have a staff meeting to reemphasize the importance of orders getting out the door error free.  /default_smile.png

 

[Jewbacca]

Sounds like A needs to have a staff meeting to reemphasize the importance of orders getting out the door error free.  /default_smile.png

Your point is well taken, and if a staff meeting could correct the problem, I'm certain A would have already convened one. Unfortunately, I don't believe it's that simple, and I don't think that A, nor any of the SY vendors, ultimately have any control over what happens once they've put your order into "the system", as it were. I won't lull everyone off into slumberland with another rehash of the SY system, as we've been over that many times. Suffice it to say that the supply chain is managed by forces far bigger than any of the typically caring, kind and hard working people we interact with as customers.

Anyway, with regard to Lucy's experience, which involved one missing piece of a multi-product order, and a subsequent reship of only 1/3 of the originally missing quantity, my instinct is that this is a supply shortage issue. Not necessarily anything to be concerned about in the grander scheme of things, but a timing issue, as it were. As some other members will attest I'm sure, it generally isn't the more well known, highly desired products like the famous "blueberries", among others, that wind up in short supply at times. It's more often than not the less frequently ordered, cheaper products that, for whatever reason, wind up in short supply on occasion. It could be due to larger than anticipated order volume for that product, or procurement delays in new stock, or any number of other things. I've personally experienced this when placing an order for something that was out of stock that particular day, but was expected in the following day, only to have it take a few additional days to come in. Generally, I've found that it gets sent in total within a day or so, and that's as far as it goes. However, under certain exceptional circumstances, I could envision a scenario where the supply shortage, and resulting backlog of customers waiting on reships, creates a situation where all of the new stock is already "spoken for", so to speak, and must then be rationed out to waiting customers until yet more stock arrives. That could well be the case with Lucy's most recent order, and could explain why she only received 1/3 of the product balance due her in the 2nd package.

I'm sure that most are probably thinking, "Well, that's all great Jewy, but why don't vendors just tell us that?", and if so, that's a fair question. In the case of the SY network, I think that it's a function of a number of factors, one being the language barrier (which is why I enjoy working with R, as his English is hands down the best of any SY vendor), another being the propensity towards hysteria among some customers in this industry, and another being the operational rules likely given to them by those higher on the food chain, as it were. Without exception, the well known, well respected SY vendors always, and I do mean always, come through and make good on their orders, and then some, so right or wrong, I think that it's just easier for them to manage the workload and email volume by taking orders, processing them and then deal with the occasional delays after the fact. I'm absolutely not implying that any of them intentionally lead us on, as R and others have told me in the past when something was out of stock and they didn't know when more would be arriving. What I'm referring to are those times when something might be in low supply, or out, but that is honestly expected within a few days. In those situations, it's probably simpler for them to just play the odds that the supply will arrive on time, and if it doesn't, they'll just eat some shipping, apologize and go on about their business as usual. For a guy like me, it would be fairly easy to quickly author a rather verbose explanation of stock situations, arrival estimates, etc. and advise customers on how best to execute their orders, in whole or in part, etc. However, the impact of the language barrier, even among the vendors who speak English reasonably well as a 2nd language, can't be ignored. Always bear in mind that the simpler the situation and communication, the better, regardless of whether it's one of our friends south of the border, an Eastern European vendor or an Indian vendor, and that's absolutely not a knock on any of their intelligence levels. It's simply the reality of the situation when conducting business in an extremely difficult 2nd language such as English.

In any case, that was far more than I had planned to write, so I apologize for the overly verbose mega-post. I'm sure that Lucy will receive 100% of the product due her in short order, and that A will retain her place among the very best of the SY vendors.

 

[two]

"the propensity towards hysteria among some customers in this industry" made me laugh out loud. Nice turn of phrase, Jewbacca.

 

[Damien]

Agreed on all points Jewbacca. I've been fortunate enough to intuitively understand from the beginning the dynamics at work with the SY vendors.

I was being shall we say, a bit facetious about the "staff meeting" comment.  /default_rolleyes.gif